Can I exclude myself from rbje if gambling becomes a problem?

Yes. rbje offers a self-exclusion program that lets you block access to your account for a chosen period ranging from 6 months to a permanent ban. To activate self-exclusion, email support@rbje.org with your request. Our team will process it as a priority, typically within 1 hour. Once activated, you will not be able to log in, deposit, or place any bets.

Responsible Gaming at rbje — Play Safe in Bangladesh

21+ Only

Our Commitment to Safe Play

At rbje, responsible gaming is not just a policy — it is a core part of how we operate. We believe that gambling should always be an enjoyable leisure activity, never a source of financial stress or emotional harm. That is why we have built practical tools and clear guidelines to help every player in Bangladesh stay in control at all times.

All players on rbje must be at least 21 years of age. We enforce strict age verification to ensure our platform remains a safe environment for adults only. If you feel that your gambling habits are becoming difficult to manage, our support team is here to help — 24 hours a day, 7 days a week.

Important: Gambling is intended for entertainment purposes only. Never gamble with money you cannot afford to lose, and never chase losses. If gambling stops being fun, it is time to take a break.

Responsible Gaming Features

rbje provides the following built-in tools so you can always play on your own terms.

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Self-Exclusion

Block your own account temporarily or permanently when you need a break.

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Time-Out

Pause your account for 24 hours, 7 days, or 30 days — no questions asked.

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Deposit Limits

Set daily, weekly, or monthly deposit caps to stay within your budget.

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Session Reminders

Get notified when you have been playing for a set length of time.

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Activity Reports

Review your full betting history and spending trends at any time.

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Reality Check

Periodic pop-up reminders that show how long you have been in your gaming session.

How to Use Our Safety Tools

Each tool below can be activated by contacting our support team or through your account settings. Our team responds promptly to all responsible gaming requests.

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Self-Exclusion Program

If you believe your gambling has become harmful, you can request a self-exclusion at any time. Once active, you will not be able to log in or place bets for the duration you select — from 6 months up to a permanent ban. This action takes effect immediately upon confirmation. Players in Dhaka, Chittagong, or anywhere across Bangladesh can submit a request by emailing [email protected].

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Deposit Limit Controls

You can set a maximum amount you are allowed to deposit within a given timeframe. Limits can be set per day, per week, or per month. Reductions take effect instantly, while increases require a 24-hour cooling-off period to prevent impulsive decisions. We support all major Bangladesh payment methods including bKash, Nagad, and Rocket.

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Time-Out / Cool-Off Period

Need a short break from gaming? Our time-out feature lets you suspend your account for a defined period: 24 hours, 3 days, 7 days, or 30 days. During a time-out your account is fully inactive — no bets, no deposits, no login. When the period ends, your account automatically reactivates so you can return at your own pace.

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Loss Limit Settings

Set a ceiling on how much you are willing to lose in a single session or within a rolling 7-day or 30-day window. Once your loss limit is reached, your session ends automatically for that period. This is one of the most effective ways to maintain a healthy gambling budget and avoid chasing losses.

All responsible gaming tool requests are handled by our support team within a maximum of 24 hours. For urgent self-exclusion requests, we aim to action them within 1 hour of receiving confirmation.

Recognising Problem Gambling

Problem gambling can develop gradually and is not always easy to identify. If you notice any of the following signs in yourself or someone you know, it may be time to seek help:

⚠️ Spending more money on gambling than you can comfortably afford
⚠️ Borrowing money or selling possessions to fund gambling sessions
⚠️ Continuing to gamble after deciding to stop or cut back
⚠️ Gambling to escape stress, anxiety, boredom, or personal problems
⚠️ Hiding your gambling activity from family or friends
⚠️ Neglecting work, study, or family responsibilities because of gambling

Recognising these signs early is the first step toward regaining control. rbje urges all players across Bangladesh — whether in Dhaka, Sylhet, Chittagong, Rajshahi, or anywhere else — to reach out to us or a professional support service if they identify with any of the above. You are not alone, and help is available.

Frequently Asked Questions

All players must be 21 years of age or older to register and play on rbje. We enforce strict age verification during the account creation process and reserve the right to request identification documents at any time. Accounts belonging to underage players will be permanently closed.

You can set or update your deposit limit by contacting our support team at [email protected]. Limits can be configured on a daily, weekly, or monthly basis. Any reduction in your limit takes effect immediately, while an increase requires a 24-hour waiting period. This cooling-off period is a deliberate safeguard designed to prevent impulsive over-spending.

Yes. rbje offers a self-exclusion program that lets you block access to your account for a chosen period ranging from 6 months to a permanent ban. To activate self-exclusion, email [email protected] with your request. Our team will process it as a priority, typically within 1 hour. Once activated, you will not be able to log in, deposit, or place any bets.

rbje encourages any player who feels they may have a gambling problem to reach out to our support team immediately at [email protected]. We can help activate self-exclusion, set account limits, or simply provide a space to talk. We also encourage players to seek guidance from professional counselling services available in Bangladesh if they need additional support beyond what we can provide.

Need Help? We Are Here

If you are struggling with your gambling habits or simply want to activate a safety tool, our support team is available around the clock. Reach out by email — we respond promptly and treat every request with complete confidentiality.

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rbje Support Team

Available 24/7 for all responsible gaming requests, account limits, and self-exclusion activation.

[email protected]

Responsible Gaming at rbje