rbje Privacy Policy

Overview

Our Commitment to Your Privacy

rbje operates as Bangladesh's trusted online gaming and cricket betting platform, serving players across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that when you choose to share your personal information with us, you are placing trust in rbje, and we take that responsibility seriously. This Privacy Policy outlines the practices we follow to ensure your data is collected lawfully, used transparently, and stored securely.

By accessing or using rbje's website, mobile platform, or any of our gaming services, you agree to the terms described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our services and contact our support team at [email protected]. We encourage all users to read this document carefully, as it forms an important part of your relationship with rbje.

Section 1

Information We Collect

When you register for an account on rbje or use our services, we collect certain categories of personal information. This information is necessary to verify your identity, process transactions, and deliver a safe, fair gaming experience to every player on our platform.

• Identity information: full name, date of birth, and national ID or passport details as required for account verification.
• Contact information: email address, phone number, and residential address (city and district within Bangladesh).
• Financial information: preferred payment methods such as bKash, Nagad, Rocket, Upay, Visa, and Mastercard, including transaction histories associated with your account.
• Device and usage data: IP address, browser type, operating system, session timestamps, and pages visited within the rbje platform.
• Communications data: messages exchanged with our support team, feedback submissions, and records of promotional opt-ins or opt-outs.

We do not collect sensitive categories of personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless expressly required by applicable law or for responsible gaming compliance purposes.

Section 2

How We Use Your Information

rbje uses the personal information we collect strictly for the following purposes. We process your data only where we have a lawful basis to do so, which includes fulfilling our contractual obligations to you, complying with legal requirements, or pursuing our legitimate business interests in a manner that does not override your fundamental rights.

• Account creation and management: verifying your identity, maintaining your account, and enabling secure login to the rbje platform.
• Transaction processing: handling deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment methods, and maintaining accurate financial records.
• Customer support: responding to your enquiries, resolving disputes, and improving your experience on the rbje platform.
• Platform improvement and analytics: analysing aggregated, anonymised usage data to enhance site performance, game selection, and overall user experience.
• Legal and compliance obligations: detecting, preventing, and investigating fraudulent activity, money laundering, underage gambling, and any other prohibited conduct, as required by applicable law.

Section 3

Payment Information and Financial Data

rbje supports a range of payment methods that are popular among Bangladeshi players, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and international card networks such as Visa and Mastercard. When you make a deposit or request a withdrawal, we collect the minimum financial information needed to complete your transaction securely.

Full payment card numbers and mobile banking PINs are never stored on rbje's servers. Payment processing is handled by certified third-party processors who operate under strict data security standards. rbje retains transaction records for a period required by financial compliance regulations, after which records are securely destroyed or anonymised.

Section 4

Cookies and Tracking Technologies

rbje uses cookies and similar tracking technologies to improve site functionality, remember your preferences, and analyse how our platform is used. Cookies are small data files stored in your browser. We use three categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management and secure login.
• Functional cookies: used to remember language preferences, your deposit history display settings, and other personalisation options.
• Analytics cookies: collect anonymised data about which pages are visited and how long users spend on each section, helping us improve rbje's content and navigation.

You may configure your browser to refuse cookies or to alert you when cookies are being sent. Please note that disabling essential cookies may impair certain features of the rbje platform. We do not use cookies to serve targeted advertising or to track your activity across third-party websites.

Section 5

Data Sharing and Disclosure

rbje does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. We may share limited, necessary information only in the following circumstances:

• Service providers: trusted third-party vendors who assist us in operating rbje — including payment processors, identity verification services, and platform infrastructure providers — are bound by strict data processing agreements and may only use your data for the specific services they provide to us.
• Legal obligations: where required by Bangladeshi law or order of a competent court, we may be obligated to disclose personal data to relevant authorities. We will notify you of any such disclosure to the extent permitted by law.
• Fraud and security: where we have reasonable grounds to suspect fraudulent activity, account misuse, or a security breach, we may share relevant information with appropriate security or law enforcement bodies.

In all cases where data sharing occurs, rbje ensures that the recipient party operates under an obligation of confidentiality and uses your data only for the specified purpose. We do not permit recipients to retain your personal data beyond what is strictly necessary for that purpose.

Section 6

Data Retention

rbje retains your personal data for as long as your account is active and for a period thereafter as required by applicable financial and anti-money-laundering regulations. Typically, this means account data and transaction records are held for a minimum of five years following the closure of an account, in compliance with standard record-keeping requirements.

Once the applicable retention period has expired, or if you submit a verified deletion request and no legal hold applies, rbje will securely delete or irreversibly anonymise your personal data so that it can no longer be associated with you. Backup copies are purged according to our secure destruction schedule.

Section 7

Your Rights as a User

rbje respects and upholds your rights regarding your personal data. You are entitled to exercise any of the following rights at any time by contacting our support team:

• Right of access: you may request a copy of the personal data rbje holds about you at any time.
• Right to rectification: if any data we hold about you is inaccurate or incomplete, you may request that we correct or update it.
• Right to erasure: subject to our legal retention obligations, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to restrict processing: you may request that we limit how we use your data while we investigate a complaint or clarify the accuracy of certain records.
• Right to withdraw consent: where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact us at [email protected]. We will respond to all verified requests within a reasonable timeframe. We may need to verify your identity before processing your request to protect against unauthorised access to your account data.

Section 8

Security of Your Data

rbje employs industry-standard technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. Our security infrastructure includes SSL encryption for all data in transit, firewalled and access-controlled database servers, regular security audits and vulnerability assessments, and strict internal access controls limiting data access to authorised personnel only.

While we implement robust safeguards, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a significant risk to your rights, rbje will notify affected users promptly and take all necessary remedial steps in accordance with applicable data protection requirements.

Section 9

Minors and Age Restriction

rbje is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect personal data from anyone under the age of 21. During registration, all users must confirm their age and submit valid identity documents for verification. If we discover that personal data has been collected from a person below the minimum age, we will immediately delete that data and close the associated account. Parents and guardians are encouraged to make use of parental control tools to prevent underage access to online gaming platforms.

Section 10

Changes to This Privacy Policy

rbje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or the services we offer. When material changes are made, we will publish the revised policy on this page with an updated effective date, and we may also notify registered users via email or an in-platform notification.

Your continued use of rbje following the publication of any revised Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically so that you are always aware of how your information is being handled.

Section 11

Contact Us About Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the way rbje handles your personal data, our support team is here to help. We aim to provide clear, timely responses to all privacy-related enquiries.

You can reach us at: [email protected]

We will acknowledge your request within 2 business days and aim to resolve all privacy enquiries within 14 business days of receipt.